Types of Hotel Key

1.Room Key: Key available for use by the guests to open the rooms such as CARD or a special card and some form of regular keys, so-called Key Tag if the child is the key hanger.

2. Pass Key: key available for use by Room Boy or Maid in carrying out cleaning duties rooms.

3. Master Key: A key that can be used to open the door on one floor / floor or one section area. So if the hotel consists of 8 floors / section in the hotel so there will be 8 pieces Master Key.
Kinci is usually held by the head of the House Keeping and used when necessary to inspect the work of Room Boy all the time.

4. Grand Master Key: A key that can open every door of the room / common room in the hotel, including Restorant, Section Floor Area, and so on. This key usually held by the Chief or Duty Manager at the time of the afternoon, and is used to open the locked door or twice in double lock. Double Lock occur:

a. Payment for guest accounts in doubt, so that the management was forced to block rooms for guests to get clear to come to FO Cahsier deliver the necessary explanations. Usually before a room at the Double Lock, guests have first sent a special warning from the accounting, so that guests complete the credit / guests in hotel bills, and if no response to 2 times the notice, then the room will be on the block with DOUBLE LOCKED system.

b. Payment for guest accounts have exceeded the maximum credit limit that can be tolerated, and after a couple of times a notification via a letter to an advanced menembah guest or guests deposit but no response, then the room will be blocked / double locked.

c. double room locked by the guest from within understanding DON'T DISTURB.

5. Emergency Key: A key that can open all doors in hotels, among others:
Guest room door (Guest Room)
Door Office (Office)
Door Warehouse (Store)
This key is usually held by the Management Hotel or GM can use the emergency moment / emergency

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Jenis Tempat Tidur di Hotel

1.Single Bed : Satu buah tempat tidur tunggal yang berfungsi untuk ditempati oleh satu orang.

2.Double Bed : Satu buah tempat tidur ganda berfungsi untuk ditempati oleh dua orang

3. Twin Bed : Dua buah tempat tidur tunggal yang masing-masing berfungsi untuk ditempati oleh satu orang, yang diletakkan secara terpisah dalam satu kamar.
4. Studio Twin : Dua buah tempat tidur tunggal yang ditempatkan secara terpisah di dalam satu kamar dan dua buah tempat tidur tersebut sewaktu diperlukan, bila dijadikan/berfungsi sebagai sofa/kursi tambahan di dalam kamar.

5. Closet/Murphy Bed : Sama halnya twin Bed, tempat tidur didalam kamar, dapat disimpan dan dirapatkan atau didempetkan ke dalam dinding dan menjadi satu dengan dinding, yang dipasang saat diperlukan.
6. Convertible Bed : Tempat tidur dengan ukurfan yang lebih besar dari double bed, berfungsi untuk dua orang.

7. Extra Bed : Tempat tidur tunggal, yang berfungsi sebagai tempat tidur tambahan di dalam kamar apabila ada permintaan dari tamu.
8. Baby Cot/Crib : Tempat tidur khusus untuk bayi (baby box)
9. Hollywood Bed : Dua buah tempat tidur yang terpisah, dengan satu bagian kepala tempat tidur

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Hotel Room Types According to Level Facilities

1. Standard Room

2. Superior Room

3. Deluxe Room
4. Suite Room

5. Family Suite
6. Excecutive Suite

7. Presidential Suite
8. Royale Suite, dll

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Type of Hotel Rooms by Location

1. Connecting Room: Two adjoining rooms and both are connected with the door (connecting door).

2. Adjoining Room: Two rooms adjoining each other, with no connecting door.

3. Adjacent Room: Two rooms are located on one floor and two rooms are adjacent or are in a location that can connect directly, and can also be separated from one another.
4. Duplex Room: Two or three bedrooms located in a room with only one main entrance and two /three rooms are connected by stairs, with a separate floor or floor / floor are separated by a staircase and the rooms can be interconnected to connected by stairs (boutique), and two or three rooms can be sold separately / individually.

5. Cabanas: The rooms are located overlooking the beach or hotel pool.

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Type of Room at the Hotel in House Keeping Maintenance

Public/Guest Area

a. Guest Room
b. Lobby
c. Rest Room
d. Restaurant/Bar/Lounge
e. Conventio Hall
f. Recreation & sport Area
g. Horticultura
h. Afficial Rental
i. Pertokoan/Arcade
j. Corridors/Stairs

2. Non Public Area
a. Department Office
b. Employee lockers
c. Employee Dining Room
d. Caddys Room

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Bagian Tata Graha Hotel / House Keeping Department

Bagian yang bertugas memelihara kebersihan, kerapian, kelengkapan kamar-kamar tamu, restorant, bar dan tempat-tempat umum dalam hotel, termasuk tempat-tempat untuk karyawan, kecuali tempat yang menjadi tanggung jawab steward. Misalnya kitchen area, dishwashing area, garbage area. Adapun House Keeping dibagi menjadi beberapa seksi antara lain:
a. Room Section : bagian kamar-kamar. Room section disebut Floor/Area Section.
b. Houseman : bagian yang membersihkan public space and all area dan penataan ruangan event.
c. Linen & Uniform : bagian yang menangani linen-linen yang digunakan di kamar-kamar tamu maupunfasilitas yang ada di food & beverage serta mengurus pakaian seragam dari seluruh pegawai hotel.
d. Gardener : bagian yang menangani taman dan kebun
e. Pool Section : bagian yang menangani kolam renang
f. Incinerator Section : bagian pengelolaan pembakaran sampah
g. Upholstery Section : bagian reparasi mebel, karpet

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Cooked Meals for Employees

To a large hotel with hundreds of employees, breakfast, lunch, or a night for the kitchen staff cooked by using kitchen equipment, but the food cost calculations that will be charged to the Manpower Department, the personnel responsible for food employees .
Costs incurred will be borne by the department. There are no fees for employees purchase meals, uniform, who became the burden of hotels and regulated by the HRD or personnel.

Food employees must meet the following criteria:
1. Adjusted to the number of employees who enter,
2. Indonesia or local menu,
3. The materials and local businesses,
4. Enough nutrients, proteins, vitamins,
5. Cooked and properly supervised,
6. There are variations in the menu for 1-2 months,
7. Special menu for the special days , 

8. Warehouse separate kitchen from the warehouse owner,
9. Standards have their own cost,
10. Not ignore the hygiene and sanitation,
11. Food replaced if a lot of complaints from employees,
12. Technically can be left on private catering business while still must follow the criteria established or can also be cooked by the Employees Dinning Room Kitchen

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4 Tipe pelayanan Hotel

1. Tipe Freezer:
suatu karakteristik pelayanan yang menerapkan mutu prosedur rendah dan mutu personil rendah. PEndekatan yang digunakan adalah “masa bodoh” ditandai dengan cara kerja yang lambat, tidka konsestan, tidak terorganisir, tidak nyaman dan dimensi personal ditandai dengan tidak sensitive, dingin , tidak ramah, apatis dan tida menarik (low procedure/organite consistency/attention => customer is not important )

2. Tipe Factory
Suatu karasteristik pelayanan yang menerapkan mutu procedure tinggi sementara mutu personil rendah. Pendekatan yang digunakan adalah “Pembeli adalah barang dan siap diproses” ditandai dengan cara kerja yang tepat waktu, efisien dan seragam, sementara dimensi personil ditandai dengan tidak sensitive, tidak ramah dan tidak menarik. (High procedure but low quality service => customer is obyect/goods, ready for processing)

3. Tipe Friendly Zoo
Suatu karasteristik pelayana yang menerapkan mutu procedure rendah dan mutu personil tinggi. Pendekatan yang digunakan adalah “persahabatan bebas” ditandai dengan cara kerja yang rendah, tidak konsisten, tidak terorganisir, tidak nyaman dan dimensi personil ditandai dengan ramah, bersahabat, menarik dan simpatik. (low procedure but high quality service => customer is good friend but me service in low quality)

4. Tipe Pelayanan Bermutu
Suatu karasteristik yang menerapkan mutu procedure dan mutu personil tinggi. Pendekatan yang digunakan adalah “kami peduli dan kami layani”ditandai dengan cara kerja yang tepot waktu, efesien dan standart serta dimensi personal ditandai dengan bersahabat, ramah, menarik dan simpatik. (high procedure and high service quality => customer is king and also hest friend , me care & we serve is high quality)

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About Uniform Service (Concierge)

Employee / officer who worked in the section in generally provide service to all guests a very private in a hotel. Due in the delivery of services and attention to guest luke by this section, then some of the hotels named in isebagai servants unform guests.
Positions that usually there Uniformed Service dissection we commonly encounter are as follows:
A. Valet Parking Attendant
B. Door Attendant / doorman / door girl
C. Driver Attendant
D. Bell Attendant
E. Bell Attendant
F. Paging Boy / Girl

To support facilities in the daily operations, this section has the equipment aids (Aquipment tools) such as:
 Counter
 Trolleys (both freight trains and 2 wheels 4 wheels)
 Luggage tag
 Luggage claim check
 Luggage Store
Vallet parking  form
 Bell Errand Boy cards
 Scale
 Key rack
 Stationary
 Paging Board
 Time and date stamp
 Etc

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Task and Front Office Career Path

Hotels Property considers the following traits important for the successful performance of front office work.
1. Profesional Demeanor
a. Report to wrok on time
b. Has a positife attitude toward the job and the hotel
c. Recognize positives and negative aspects of the job
d. Posseses maturity in judgment
e. Appears businesslike
f. Maintains control and composure in difficult situations

2. Congenial Nature
a. Smile readily
b. Exhibits cordial and Pleasant Behavior

3. Helpful Attitude
a. Is sensitive to the guest neds
b. Posseses sense of humor
c. Responds and speaks intelligenty
d. Demonstrates creativity
e. Practice good Listening Skills

4. Flexibility
a. Willing and able to accept a different work shift if necessary
b. Understand others point of view
c. Willing to try new ways of doing things, is not set in ways
d. Works well with guest and hotel staff, is a team player

5. Well Groomed Appearance
a. Dresses appropriately, meet property standards for wear and care of uniform

FO carrer :
BELLMAN==>TELEPHONE OPERATOR==>RECEPTIONIST==>FO SUPERVISOR==>ASST FOM==>FOM==>ROOM DIVISION MANAGER==>HOTEL RESIDENT MANAGER==> GENERAL MANAGER

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