The basics of good service in a telephone Manner

Telephone is the medium of oral communication indirect communication means are separated by distance.
The basics of good service in a telephone Manner:
a. Be alert
Raise and answer the telephone promptly, give full attention to the other person.
b. Be Yourself
Talk is natural and not artificial.
c. Be Friendly
Show attitude, polite, friendly and helpful
d. Be distinc
Use plain language and easy to understand
e. Be enthusiastic
Talk with depicting spirit of personality





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